Privacy Policy

Last updated: January 15, 2026

MetalCloud ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing address and payment method details (processed by Stripe)
• Communications: Messages you send to our support team
• Job Data: Code, models, and data you submit to our platform for processing

Information Collected Automatically

• Usage Data: Job history, API calls, compute time, and feature usage
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies for authentication and analytics cookies (with consent)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your jobs and deliver compute resources
• Process payments and send billing information
• Send service-related communications (e.g., job completion, system updates)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and abuse

3. Data Storage and Security

Job Data

When you submit a job to MetalCloud:

• Your code and data are transferred to host machines via encrypted connections (TLS 1.3)
• Jobs run in isolated, sandboxed environments
• Job outputs are retained for 24 hours, then automatically deleted
• We do not access, inspect, or store the content of your jobs except as necessary to provide the service

Security Measures

We implement industry-standard security measures including:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Monitoring for unauthorized access attempts

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third parties that help us operate our business (e.g., Stripe for payments, cloud infrastructure providers)
• Host Network: Minimal metadata necessary to route and execute your jobs (no access to job contents)
• Legal Requirements: When required by law or to protect our rights

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent for optional processing

To exercise these rights, contact us at privacy@metalcloud.space.

6. Data Retention

• Account Data: Retained while your account is active, then deleted within 30 days of account closure
• Job Outputs: Automatically deleted 24 hours after job completion
• Usage Logs: Retained for 90 days for operational purposes
• Billing Records: Retained for 7 years as required by law

7. International Transfers

Our services are provided from the United Kingdom. If you access our services from outside the UK, your information may be transferred to and processed in the UK or other countries where our infrastructure operates. We ensure appropriate safeguards are in place for such transfers.

8. Cookies

We use essential cookies for authentication and optional analytics cookies (with your consent). You can manage cookie preferences in your browser settings or through our cookie consent banner.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@metalcloud.space
• Address: Interlink Digital Group Limited t/a MetalCloud, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom